The following terms and conditions describe the CARP Auto Club, which is provided by DOMINION AUTOMOBILE ASSOCIATION (2004) LIMITED (hereafter referred to as “DAA”), a corporation in
corporated under the laws of Canada with its head office in London, Ontario.
1. Benefits are authorized when the Member is a fully paid, registered Member in good standing with CARP Auto Club.
2. For the purposes of this Policy Guide, “Member” shall mean a person who is registered on the CARP membership application as a Primary or Associate Member of Roadside Assist and “Membership” refers to a one-year term starting on the date of registration on the CARP membership application.
3. All benefits outlined or described in this Policy Guide are personal and individual, and thus nontransferable.
4. Benefits shall apply solely to matters arising while, and shall be in force only so long as the Membership is in effect and in good standing at the time of an accident or incident.
5. CARP Auto Club includes the Emergency Roadside Assistance and Travel Planning. Your Auto Club Membership may be customized at additional cost by adding additional members within your immediate household (described in this Guide as an “Associate Member”). You may purchase an associate membership for another driver in your household at a discounted rate. He/she will receive the same benefits as the Primary Member as described in this Guide. “Spouse” for the terms of this Guide is defined as the primary Member’s legal husband or wife, or the person who the Primary Member lives with and is publicly represented as his or her Spouse and “Dependents” are children under the age of 23 years, unmarried, and dependent upon the Primary Member for maintenance and support, includes Dependent Children under the age of 26 if in full time attendance at an accredited institution of higher learning.
6. Waiting Period – Members shall not be permitted any Coverage until 24 hours after said Member has enrolled into the Program.
7. If the Member changes his or her address, DAA must be notified immediately.
8. Any and all benefits not covered as outlined by this Policy Guide are the responsibility of the Member.
9. Effective Date – Coverage is effective on the date of registration on the CARP Auto Club membership application.
10. Anniversary Date – means one (1) year from the Effective Date. The membership is renewed automatically on the Anniversary Date unless cancelled. Cancellations must be made in writing, accompanied my your membership card to DAA.
11. For the protection of all members, DAA may limit or suspend any benefits to any membership if, at the discretion of DAA, the Member is viewed to be an excessive user of such benefits.
12. All memberships are subject to acceptance by DAA.
13. DAA reserves the right to amend and/or change benefits and/or fees without notice.
14. If, for any reason, you are not satisfied with your CARP Auto Club Membership, you are entitled to a full refund of your membership fees, less DAA’s cost of any claims paid and/or services rendered, within the first 30 days of your membership year. To receive a refund you must apply in writing and return your membership card to DAA.
15. DAA’s mailing address is: Dominion Automobile Association (2004) Limited, P.O. Box 5817, London, Ontario, Canada N6A 4T3.
16. CARP’s Auto Club membership service number is 1-877-316-8823 which may be accessed without toll charges from anywhere in Canada or the continental United States.
17. All dollar amounts, unless specified otherwise, are quoted in Canadian currency.
18. This Policy Guide is governed by the laws of the Province of Ontario, Canada. It is the only agreement concerning the terms and conditions of the services provided, notwithstanding any other agreements or representations made.
1. Auto Club coverage only applies when a Member is the driver of a properly licensed passenger vehicle.
2. Auto Club coverage does not apply to motorcycles, motor homes or recreation vehicles of any description.
3. Emergency roadside assistance will be dispatched from the nearest available DAA Contracted Service Provider facility, coverage includes:
- (a) Battery boosts or cold-weather starting: a service provider will attempt to start the Member’s vehicle.
- (b) Fuel Delivery: an emergency supply of fuel (up to 10 litres) will be delivered to the Member. The Member will be responsible for the cost of the fuel upon delivery. Where circumstances prevent the delivery of fuel, the member will be towed to the nearest gas station.
- (c) Tire Changes: a service provider will install the Member’s inflated and safely operable spare tire. In the event the spare tire is unavailable or deemed to be unsafe, the vehicle will be towed to the nearest qualified repair facility. Service providers do not repair tires on-site.
- (d) Lockout Services: should a Member lock his or her keys in a vehicle, a service provider will attempt to open and/or gain access to the passenger compartment of the vehicle and/or its trunk if accessible through such compartment. Parts, labour and/or services of a locksmith may be at the Member’s expense.
- (e) Winching/Extrication: a Member is entitled to one truck with one operator for one half hour at the scene to have his or her vehicle extricated from mud, snow, or a ditch. Vehicle must be on or adjacent to a regularly traveled roadway. Cost of snow removal or shoveling will be at the member’s expense. Upon extrication should the vehicle be deemed unsafe to operate the service will be considered an accident and the member will be responsible for the entire cost of the services provided. Receipts for accident expenses may be submitted for possible reimbursement.
- (f) Towing due to Mechanical Breakdown: should a Member’s vehicle not be fit to operate safely under its own power following a mechanical breakdown, it will be towed to the nearest qualified repair facility (within 160 kms) from the place of breakdown. Repairs will not be made on site. A qualified facility is defined as a garage or repair facility which employs licensed mechanics and/or technicians with capabilities of providing automobile repairs during their normal operating/business hours. No guarantee may be given on the availability of parts and/or specialty repairs.
4. DAA will Reimburse Emergency Benefits as follows:
- (a) Accident / Vandalism Benefits: Should a Member’s vehicle become disabled due to a traffic accident or an act of vandalism, original receipts of the expenses incurred within 72 hours of the accident must be submitted to DAA within 30 days of the accident date. A copy of the police report must accompany the claim for reimbursement of emergency transportation, car rental, towing and emergency accommodation. The maximum benefit is $250 per membership year. DAA will cover only those claims not covered by your insurance company.
- (b) Mechanical Breakdown Benefits: Should a Member’s vehicle become inoperable due to a mechanical breakdown more than 80 km from the Member’s home, original receipts of the expenses incurred within 72 hours of the breakdown must be submitted to DAA within 30 days of the breakdown date. A copy of a proof of breakdown (i.e. repair invoice) must accompany the claim for reimbursement of emergency transportation, car rental, towing and emergency accommodation. The maximum benefit is $500 per membership year. DAA will cover only those claims not covered by your insurance company.
- (c) Hazardous Weather Benefits:Should a Member experience delays and/or expenses due to snow, hail, ice, flood, tornado, hurricane, fog, avalanche, or forest fire while driving more than 80 km from the Member’s home, benefits will be reimbursed for emergency transportation, car rental, towing and emergency accommodation. Benefits will be paid at 75% of actual expenses incurred to a maximum combined benefit of $250. Original receipts of the expenses incurred within 72 hours of the delay must be submitted to DAA within 30 days of the delay as well as proof that the roads were impassable, such as a police report, government report, or newspaper clipping describing the circumstances. DAA will cover only those claims not covered by your insurance company.
5. Four (4) service or tow calls can be authorized within the year of membership. Only one (1) service or tow call can be authorized in a 24-hour period. Only one (1) service or tow call will be authorized per mechanical breakdown.
6. Emergency Roadside Assistance is available through the CARP Auto Club central toll-free number on a “sign-and-drive” basis. Should the Member prefer to use his or her own service provider, DAA will reimburse up to $25 per service call. If the service provider cannot make the Member’s vehicle safely operational at the site of a mechanical breakdown, DAA will reimburse towing costs up to $35 per call. To claim your reimbursement, get a receipt and mail a copy of it to DAA at the address noted under General Membership Terms within 30 days of the service call or tow.
7. All service operators providing Auto Club to DAA Members are independent contractors and are not employees of DAA. Therefore, DAA cannot and does not assume any liability or responsibility for any loss or damage to the Member’s vehicle or personal property resulting from the rendering of such
service. Any loss or damage is the sole responsibility of the servicing facility and should be reported to the proprietor of the facility and the Member’s own insurance company within 24 hours prior to any repairs being carried out.
8. The Member shall be solely responsible for the cost of any and all parts and/or labour to the Member’s vehicle.
9. Loaded or altered vehicles or trailers of any type may not be covered. The Member may be asked to unload the vehicle before service is rendered.
10. DAA will not provide service for:
- (a) Unattended vehicles;
- (b) Un-plated vehicles or vehicles with dealer plates;
- (c) Vehicles disabled or stuck in a non-regularly traveled area; i.e. vacant lot, open field, beach, private or impassable road, mud trail, construction site;
- (d) when alcohol and/or drugs are a contributing factor in the need for service;
- (e) while a vehicle is not covered by Public Liability or Property Damage Insurance;
- (f) if charges attributed to a motoring accident occurred while the member was committing, or attempting to commit, a criminal offence that is not specifically covered by this policy;
- (g) willful violation of any traffic laws.
- (h) Taxis, limousines, school buses, commercial vehicles and/or any other vehicle of any description, exceeding three tones (6,000 lbs) that cannot be serviced with “standard automobile servicing equipment”.
1. Members may enjoy use, by phone or internet, of DAA’s trip-routing services.
2. DAA’s trip-routing services provide Members with detailed driving directions, accommodations, local attractions and points of interest within Canada and the Continental United States. Provincial and State Maps are also available along with maps of major cities in Canada and the US. These services are for the personal use of the Member and may be limited due to availability.
3. Trip routings and maps are sent via Canada Post, allow 5-10 business days for delivery. Routings may also be sent electronically by email.
- When you signup you will be sent $40 in gas rebate coupons that you can use as a member. You will be reimbursed for fuel purchases, just save your receipt.